Support Tickets — Create and Track Support Requests on EasyCloudify
TL;DR — EasyCloudify Support Center lets subscribers submit technical support tickets, track status, and exchange replies with the EasyCloudify team — all from
/cloudpanel/support.
What is the EasyCloudify Support Center?
The EasyCloudify Support Center is the in-dashboard ticket management system where you create support requests, track their status, and communicate with the EasyCloudify support team. Access is gated to subscribers with an active Support or Managed WordPress plan. Access it at /cloudpanel/support.
Before You Start
- You have an active Support or Managed WP plan subscription (see Plans & Billing)
How to Access the Support Center
In the sidebar, click Support. You land on /cloudpanel/support.
If you do not have a qualifying subscription, EasyCloudify shows a subscription gate:
"Get premium technical support from our cloud infrastructure experts."
Subscribe to a Support or Managed WP plan to unlock access.
How to View Your Tickets
When subscribed, the Support Center page displays the TicketList component — a list of all your open and resolved support tickets with title, status, and last activity.
How to Create a New Support Ticket
Step 1 — Click New Ticket
From the ticket list, click the New Ticket button. You are taken to /cloudpanel/support/new.
Step 2 — Fill In the Ticket Form
The TicketForm component presents the ticket submission form. Complete all required fields (subject, description of the issue, category).
💡 Tip: Provide as much detail as possible in your ticket — server ID, error messages, steps to reproduce, and what you expected to happen. Detailed tickets get faster resolutions.
Step 3 — Submit
Submit the form. EasyCloudify creates the ticket and redirects you to the ticket detail page at /cloudpanel/support/[id].
How to View a Ticket and Replies
Navigate to /cloudpanel/support/[id] to view the full ticket thread. The TicketDetail component displays:
- The original ticket content
- All replies from the EasyCloudify support team
- A reply input to send new messages
Access control is enforced server-side: you can only view tickets that belong to your account. Unauthorized access returns a 404 error.
Troubleshooting
Issue: The Support Center shows a subscription gate even though I believe I have a plan. Why it happens: The subscription check validates whether your account has an active Support or Managed WP subscription. An expired or cancelled plan does not grant access. Fix: Navigate to Plans & Billing and verify your subscription status.
Frequently Asked Questions
What is the expected response time for support tickets?
EasyCloudify aims to respond to support tickets within 24 hours.
Can I attach files to a ticket?
The ticket system supports attachments. Use the attachment option in the ticket form or replies.
Who can see my support tickets?
Only you (the ticket owner) and EasyCloudify staff can view your tickets. Other users on the platform cannot access your support history.